FAQ: Robert Morris University FAQ | Robert Morris University

Academics

FAQ

What is Guide?

Guide is a mobile advisor that gets you from orientation to graduation. The app helps you choose the right major, navigate requirements from financial aid to course registration, and stay on top of important dates and deadlines—all in the palm of your hand.

What Do We Use Guide For?

Guide has made staying on top of the things you need to do and making the important decisions of college easier. It’s the ultimate guide to build a path to graduation—and stay on that path.

  1. Know When Important Things Are Coming Up: Know when important things are coming up, and what do about them. From attending orientation to preparing for finals, now there’s a clear timeline of what you need to do. Within each task, Guide connects you to the links and resources you need to get things done.
  2. Find the Right Fit: Guide’s Major Exploration tool connects your interests and goals to the right major at the college—fill out a short survey and Guide takes it from there!
  3. Learn How to Get the Most Out of College: Guide provides all the steps to start college on the right foot. Get handy tips and tutorials on everything from getting involved in student organizations to paying for college.
  4. Connect to the Support You Need—Faster: Have questions or run into a problem? Guide’s appointment scheduler gets you facetime with the people who can help. Best of all, the appointments sync onto your phone’s calendar.

How Can I Start Using Guide?

You can download Guide in the App Store or Google Play by searching for “Guide college simplified.” For the desktop version, point your browser to eabguide.com and select Log In. Use the same username and password that you use for all your student email account.

Can I access Colonial Guide if I don’t have a smartphone?

Absolutely! You can log into the desktop version of the site here.

How Much Do I Have to Pay for It?

Zero, nada, zilch. It costs nothing for you to download Guide or use the desktop version! However, that doesn’t mean that your friends at other schools can download it too—we specially partnered with Guide to customize it for your experience.

Help, I can’t log in to Guide!

Can you get to the school’s Sign-on webpage? If you get this far but your credentials are rejected by your university’s sign-on page, there is an issue with the school account. Try resetting your password.

If you successfully enter your your Network ID — The same username and password used to log into your student email account. , but Guide says “Uh-oh...” or “Something went wrong,” we must not have your username in their system. Contact the RMU Help Desk at help@rmu.edu or 412-397-2211.

The Steps I’m seeing don’t look right to me.

What term of college are you in? Did you select the wrong term? Go to the More tab, under your name there’s a link to “Update year and term.”

If your selection is correct, Journey content might not be available for you yet. You can still use other features, and many of the Journeys for other semester may still be relevant.

What do I do if my app is frozen or acting weird?

Try a hard close and relaunch the app.

  • For iOS, double click the Home button then swipe the app preview away to “hard close.”
  • On Android, open the app manager view and slide the app preview away to “hard close.”

What does it mean if a Step is an “autocomplete task”?

Some important Steps in Guide can be automatically marked as complete based on the school’s official record stored in the student information system (SIS). You can mark these Steps complete, but they will remain in the Path until the school has an official record of this Step being complete in the SIS.

I just resolved a Hold, why is it still showing up?

Holds are updated every 24 hours in Guide, so check back tomorrow to see if it’s successfully been resolved in Guide. If the issue persists, contact the RMU Help Desk at help@rmu.edu or 412-397-2211.

How do I change my notification settings?

In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.

Something is wrong with “My Class Schedule.”

Contact the RMU Help Desk at help@rmu.edu or 412-397-2211 to get it fixed.

I realize this app is exclusively for the Class of 2021. When will Guide be available to upperclassmen?

RMU is doing our best to ensure that Colonial Guide is perfect before we release the application to all students. Stay tuned for more information.

Can't Find Guide in the App Store?

If you are an International Student, you may need to set your local address for your Apple Store or Google Play account. Instructions can be found here.