Quality and its impact on U.S. companies? competitiveness have captured the attention of consumers, industrialists and government officials alike, typically under the framework of total quality management, Quality Assurance will focus on process management and continuous improvement. Specific topics that will be examined are: the cost of poor quality; the definition, documentation and diagnoses of a process; measurement system analysis and process capability; Six Sigma as a business philosophy; tools for DMAIC; and the fundamentals of statistical process control.

Prerequisite: STAT2110 or MGMT2100