About The Instructor
For additional course information, First Class requirements, syllabus, etc., check the About The Instructor section for a link to a Faculty Website.
Session, Dates: 5 (10/21/2013 - 12/14/2013)
Time: 06:00 - 10:00 pm
Location: Moon Campus
Room: Business School 119
Seats Available: 15 Seats
A synthesis of concepts and managerial techniques which relate directly to processes involved in production systems from beginning to end. Concepts and issues in TQM and CQI are emphasized, including a general framework for quality in the production process using Crosby, Juran, Deming and other theory and design techniques in measuring quality by statistical processes, reliability and sampling techniques. Students develop expertise in analyzing and improving process flows, including flows of customers in service operations, material and information flows in order to improve overall efficiency and effectiveness of operations in general.
Alan D. Smith, Ph.D., C.P.G.S.
University Professor of Marketing
Massey Hall 209