About The Instructor
For additional course information, First Class requirements, syllabus, etc., check the About The Instructor section for a link to a Faculty Website.
Session, Dates: 1 (08/26/2013 - 12/14/2013)
Days: M W F
Time: 11:00 - 11:50 am
Location: Moon Campus
Room: Business School 205
Seats Available: 12 Seats
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel beginning with the reservation process and ending with check-out and settlement. The course examines the various elements of effective front office management, paying particular attention to planning and evaluating front office operations and personnel management. Front office procedures and management are placed within the context of the overall operation of a hotel. Students will examine systems such as Reservation, Rooms Management, Property Management Systems (PMS). A web-based Property Management System (InnRoad) training will be included in the course.
Ersem Karadag, Ph.D.
Associate Professor of Hospitality and Tourism
Massey Hall 311