About The Instructor(s)
For additional course information, First Class requirements, syllabus, etc., check the About The Instructor(s) section for a link to a Faculty Website.
Section will be taught totally online with no scheduled class meetings. Students must arrange for daily access to a computer and the Internet prior to the start of classes. Robert Morris labs are to be used only as a backup in special situations and may not be relied upon for extended periods of time. In addition to the Internet link, online classes have a large emphasis on email. All messages from the instructor and other information regarding online classes, including user ids, passwords, and login instructions will be sent to your Robert Morris University email account.
Visit http://rmu.blackboard.com/ for more information.
Session, Dates: 2 (01/11/2014 - 03/07/2014)
Seats Available: 9 Seats
The following additional fees apply to this section:
Fully Online Fee
A synthesis of concepts and managerial techniques which relate directly to processes involved in production systems from beginning to end. Concepts and issues in TQM and CQI are emphasized, including a general framework for quality in the production process using Crosby, Juran, Deming and other theory and design techniques in measuring quality by statistical processes, reliability and sampling techniques. Students develop expertise in analyzing and improving process flows, including flows of customers in service operations, material and information flows in order to improve overall efficiency and effectiveness of operations in general.
Alan D. Smith, Ph.D., C.P.G.S.
University Professor of Marketing
Massey Hall 209