Help Desk

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Contact:

Help Desk
Moon Campus
Hale 205

help@rmu.edu
412-397-2211

Office Hours:
Monday - Thursday
     7am - 8pm
Friday
     7am - 5pm
Saturday
     Open for doctorate
     programs
Sunday
     Closed

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Moon Campus
Lexington Hall
First Floor

412-397-2299

Office Hours:
Monday - Thursday
     1pm - 11pm
Friday
     1pm - 6pm
Saturday
     Closed
Sunday
     6pm - 11pm

Faculty/Staff > Departments & Offices > Administration and Services > Information Technology & Services > Help Desk > Troubleshooting

Troubleshooting

Problem	Solution

LCD Projector won't power ON or won't switch video mode properly	Occasionally, the LCD projector will "lock up" and not operate properly. To fix the problem press the OFF button located on the projector control box, wait for about 10 seconds. Then press the ON button again.
No sound	If you can't hear PC sound, make sure the computer volume is turned up (double-click the speaker icon in the system tray on the right side of the taskbar). Make sure the volume is turned up on the EZTrol or Extron control box. The audio cable is not plugged into the laptop PC.
Laptop image won't project on the screen	Make sure the Mode switch is set to the laptop position. Some laptop PCs require that you toggle the laptop setting to show the laptop screen on an "external" device. See the laptop's documentation for assistance.
Picture won't display from the document camera	Make sure the document camera is turned on. Check to see if the LCD projector is turned on. The mode setting on the projector is not set to display from the document camera

If additonal help is needed, please contact the RMU IT Help Desk!