Profile

Alan D. Smith, Ph.D., C.P.G.S.
University Professor of Operations Management (Management)
smitha@rmu.edu
412-397-6372 phone (M)
412-397-2172 fax
Massey Hall 209


Educational Background

  • Ph.D., Operations Management, Kent State University, 2004
  • Ph.D., Civil Engineering, University of Akron, 1980
  • Master of Science, geotechnical engineering, University of Akron, 1981
  • Master of Science, mining engineering, University of Kentury, 1983
  • Master of Business Administration, management, Robert Morris University, 1991
  • Bachelor of Science, earth science education, University of Education, 1975
  • Master of Science, technical education, University of Akron, 1978
  • Master of Science, spartial analysis, University of Akron, 1978
  • Bachelor of Science in Business Administration, business administration, Eastern Kentucky University, 1983
  • Bachelor of Science, natural science (physics/chemistry), University of Akron, 1975
  • Master of Science, marketing, Robert Morris University, 1991

Professional Background

  • Certified Professional Geological Scientist (CPGS #6580)
  • Robert Morris University Professor of Operations Management 1999-present (Pittsburgh, PA)
  • Secondary Teaching Certification in Ohio (subjects): Earth Science Geography Physics Data Processing Chemistry Mathematics Biological Science General Science Basic Business Science Comprehensive Secondary Teaching Certification in Kentucky (subjects): Biology Geography Earth Science Mathematics Physics
  • Editorial Board Membership (Associate Editorship): Electronic Government: An International Journal, Health Marketing Quarterly Industrial Management and Data Systems, International Journal of Business Data Communication Networks, International Journal of Business Data Communications and Networking, International Journal of Business Innovation and Research, International Journal of Business Systems Research, International Journal of Electronic Finance, International Journal of Electronic Healthcare, International Journal of Knowledge-based Organizations, International Journal of Management and Enterprise Development, International Journal of Management in Education, International Journal of Management Science and Information Technology, International Journal of Science and Technology Research, International Journal of Services and Standards International Journal of Sustainable Economy, Journal of Electronic Commerce in Organizations, Online Information Review, Service Marketing Quarterly, Team Performance Management: An International Journal
  • Eastern Kentucky University Visiting Assistant Professor of 1980-1981 (Richmond, KY) Geoscience
  • Eastern Kentucky University Assistant Professor of Geoscience 1981-1983 (Richmond, KY) and Coordinator of Geotechnical/ Engineering Technology
  • Eastern Kentucky University Surface mining reclamation 1980-1990 U.S. Bureau of Surface Mine inspector instructor Reclamation (Frankfort, KY)
  • Eastern Kentucky University Assistant Professor of 1983-1985 (Richmond, KY) Business Administration and Director of Coal Mining Administration
  • Island Creek Coal Company Geological Engineering 1983-1985 consultant for mine roof falls and Geostatistician
  • Mining Engineering Department Geostatistician 1983-1985 University of Kentucky (Lexington, KY)
  • Kentucky Geological Survey Assistant Geologist, rock 1983-1985 (Lexington, KY) mechanics study
  • Eastern Kentucky University Associate Professor of 1984-1985 (Richmond, KY) Business Administration (Quantitative Business Analysis and Marketing Research) and Director, Coal-Mining Administration
  • San Rose Minerals, Inc. Geotechnical Consultant 1984-1985 (Lake City, TN)
  • Robert Morris College Associate Professor of 1985-1994 (Pittsburgh, PA) Quantitative and Natural Sciences
  • Robert Morris College Professor of Quantitative 1994-1999 (Pittsburgh, PA) and Natural Sciences
  • OHSAA--Western High school varsity wrestling 1996-(2002) Reserve Wrestling Assoc. official
  • St. Thomas Aquinas Assistant Wrestling Coach 1996-1997 High School (Louisville, OH)
  • Robert Morris College Head, Department of Quantitative 1997-1999 (Pittsburgh, PA) and Natural Sciences and Director of Engineering Programs, Coordinator of Radiology Technology
  • Sigma XI (National Honorary in Science) Sigma Beta Delta (National Honorary in Business Management and Administration) Gamma Theta Upsilon (National Honorary in Geography and Spatial Analysis) Sigma Gamma Epsilon (National Honorary in Earth Sciences) Who's Who in Science and Engineering

Area of Expertise/Research

  • My career goals include administrative, research, and teaching/service in a business/technical environment.
  • With over 600 peer-reviewed publications and intellectual contributions, a number of academic degrees, and both faculty and administration experiences, as well as industrial experiences, I believe that I would be an asset to any institution.
  • My research efforts may be diverse in nature on the surface, but my primary research efforts in the last few years have been on the technological and strategic issues surrounding the Internet. E-commerce, via strategic marketing, operations management (especially supply chain issues), and management of technology, is especially important theoretical framework in my publication and intellectual efforts. I enjoy the management information systems and engineering disciplines and would welcome the opportunity to apply my knowledge and experience to solving business decision-making problems in an educational setting with increased responsibility and challenge. In particular, I have worked with several institutions on all aspects of AACSB accreditation, from AOLs to student support systems.

Publications

  • Smith, A.D. (2013). “Perceived value and strategic importance of supply chain options: Multi-firm case study.” International Journal of Logistics Systems and Supply Management, (In press).
  • Smith, A.D. (2012). “Mobile technologies and its applications for enhanced professional workforce communications and personalization: An exploratory study.” International Journal of Business Information Systems, (In press).
  • Smith, A.D. (2013). “Gender preferences of efficiencies and ethical with issues commercial, personal and governmental applications of RFID-based implants and technologies.” International Journal of Logistics Systems and Supply Management, (In press).
  • Smith, A.A. and Smith, A.D. (2012). “CRM and identity theft issues associated with e-ticketing of sports and entertainment.”  Electronic Government: An International Journal, 9(1): 1-26.
  • Smith, A.D. (2012). “Social media and online dating service providers: Re-examining the new face of romance in the current global economic recession.” International Journal of Business Information Systems, 9(2): 127-148.
  • Smith, A.D. (2012). “Social media and online dating service providers: Re-examining the new face of romance in the current global economic recession.” International Journal of Business Information Systems, 9(2): 127-148.
  • Smith, A.D. (2012). “Social media and online dating service providers: Re-examining the new face of romance in the current global economic recession.” International Journal of Business Information Systems, 9(2): 127-148.
  • Smith, A.D. (2012). “Social media and online dating service providers: Re-examining the new face of romance in the current global economic recession.” International Journal of Business Information Systems, 9(2): 127-148.
  • Smith, A.D. (2012). “Social media and online dating service providers: Re-examining the new face of romance in the current global economic recession.” International Journal of Business Information Systems, 9(2): 127-148.
  • Smith, A.A., Synowka, D.P., Clark, J.S., and Smith, A.D. (2012). “Exploring the degree of commercialization associated with sports marketing activities.” International Journal of Services and Operations Management, 11(2): 170-200.
  • Smith, A.D. and Rupp, W.T.  (2011). “Data quality and knowledge/information management in service operations management: Regional supermarket case study.” International Journal of Knowledge-based Organizations, (In press).
  • Smith, A.D. (2011). “Corporate social responsibility implementation: Comparison of large not-for-profit and for-profit companies.” International Journal of Accounting and Information Management, 19(3): 231-246.
  • Smith, A.A. and Smith, A.D. (2011). “CRM and identity theft issues associated with e-ticketing of sports and entertainment.” Electronic Government: An International Journal, (In press).
  • Smith, A.D. (2012). “Gender perceptions of management’s green supply chain development among the professional workforce.” International Journal of Procurement Management, 5(1): 55-86.
  • Smith, A.D. (2011). “Vertically integrated product/process strategies in highly competitive environments: Case study of the flexible door industry.” International Journal of Logistics Systems and Management, (In press).
  • Smith, A.D. (2012). “Green supply chain management and consumer sensitivity to greener and leaner options in the automotive industry.” International Journal of Logistics Systems and Management, (In press).
  • Smith, A.D. (2012). “Examining evidence-based designs and operational efficiencies: Designing a digital campus healing environment.” International Journal of Electronic Healthcare, (In press).
  • Smith, A.A., Synowka, D.P., Clark, J.S., and Smith, A.D. (2012). “Exploring the degree of commercialization associated with sports marketing activities.” International Journal of Services and Operations Management, 11(2): 170-200.
  • Smith, A.A. and Smith, A.D. (2011). “Gender preferences concerning security and identity theft issues with sports-related e-ticketing.” International Journal of Information Systems in the Service Sector, (In press).
  • Smith, A.D. (2012). “Green manufacturing in the packaging and materials industry: Case study of small-to-medium sized corporate eco-friendly initiatives.” International Journal of Logistics and Supply Management, (In press).
  • Smith, A.D. (2012). “Operational efficiencies and ethical issues associated with microchip implants.” International Journal of Mobile Communications, (In press).
  • Smith, A.D. (2011). “Quality and technology-based management initiatives within a hospital environment: benchmarking case study.” International Journal of Electronic Healthcare, (In press).
  • Smith, A.A. and Smith, A.D. (2011). “Perceived value and convenience of e-ticketing of sports entertainment options.” Journal of Sport Management, (In press).
  • Smith, A.A. and Smith, A.D. (2012). “Sports gambling, professional intellect, and productivity issues: An empirical study of workplace supportive elements.” International Journal of Management and Enterprise Development, (In press).
  • Smith, A.A., Smith, A.D., and Baker, D.J. (2011). “Inventory management shrinkage and employee anti-theft approaches.” International Journal of Electronic Finance, 5(3): 209-234.
  • Smith, A.A. and Smith, A.D. (2011). “March Madness, office gambling, and workplace productivity issues: An empirical study.” Sport, Business, Management: An International Journal, 1(2): 190-206.
  • Smith, A.D. (2011). “Competitive uses of information and knowledge management tools:  Case study of supplier-side management.” International Journal of Knowledge-based Organizations, (In press).
  • Smith, A.D. (2011). “RFID practices for competitive inventory management systems: Case studies in healthcare and voice-recognition industries.” International Journal of Knowledge-based Organizations, (In press).
  • Smith, A.D. (2012). “E-personalization and its tactical and beneficial relationships to e-tailing.” International Journal of Information Systems in the Service Sector, 4(2): 48-71.
  • Smith, A.D. (2011). “Recessionary pressures on food budgets and payment options among working professionals.” International Journal of Electronic Finance, (In press).
  • Smith, A.D. (2011). “Operational tactics and insights for deploying ERP-related software applications and technology:  Manufacturing case study.” International Journal of Logistics Systems and Supply Management, 9(4): 458-477.
  • Smith, A.D. (2011). “Managing supply chain complexities and integration issues for competitive advantage: A comparative analysis.” International Journal of Logistics Systems and Supply Management, (In press).
  • Smith, A.D. (2011). “Customer relationships, information technology, and concerns for violence in videogaming materials.” International Journal of Management in Education, (In press).
  • Smith, A.D. (2011). “Impact of e-procurement systems on customer relationship management: A multiple case study.” International Journal of Procurement Management, (In press).
  • Smith, A.D. (2011). “Balancing internal supply chain logistics: A comparative analysis of manufacturing and service firm operations.” International Journal of Procurement Management, (In press).
  • Smith, A.D. (2011). “Orientation and adaptation case studies toward chaotic systems in an economic downturn.” International Journal of Procurement Management, (In press).
  • Smith, A.D. (2011). “Managing manufacturing supplier integration and procurement issues in recessionary environments.” International Journal of Procurement Management, 4(2): 121-138.
  • Smith, A.D. (2011). “Inventory management and ABC analysis practices in competitive environments.” International Journal of Procurement Management, (In press).
  • Smith, A.D. (2011). “E-procurement and human moments, and its impact on smaller industrial distributors.” International Journal of Procurement Management, Vol. 4, No. 5, pp. 483–512.
  • Smith, A.D. (2011). “Domestic automobile industry supply chain and operational effectiveness in recessionary environments” International Journal of Procurement Management, (In press).
  • Smith, A.D. (2011). “Sustainability and corporate social responsibility initiatives within global firms: case studies in recessionary environments.” International Journal of Procurement Management, (In press).
  • Smith, A.A., Smith, A.D., and Offodile, F.O. (2011). ?Workplace productivity and managerial support issues associated with March Madness.? International Journal of Services and Operations Management, 10(4): 467-499.
  • Smith, A.A., Synowka, D.P., Clark, J.S., and Smith, A.D. (2011). “Exploring the degree of commercialization associated with sports marketing activities.” International Journal of Services and Operations Management,.
  • Smith, A.D. (2011). “Linking the popularity of online trading with consumers’ concerns for reputation and identity theft.” International Journal of Business Data Communication Networks, 7(1):1-35.
  • Smith, A.D. and Motley, D. (2011). “Human capital investment and performance appraisals as business best practices: Multi-case study.” International Journal of Business Information Systems, (In press).
  • Smith, A.D. (2011). “Retail managers’ perspectives on the effectiveness of corporate e-personalization initiatives.” International Journal of Business Information Systems, 8(3): 211-246.
  • Smith, A.D. (2011). “Strategic aspects of contingency planning in chaotic environments and systems: Multi-case study.” International Journal of Business Systems Research, 5(5): 423-442.
  • Smith, A.D. (2011). “Consumer assistance to recycle and save act: Empirical examination of government-sponsored financial incentives.” International Journal of Electronic Finance, (In press).
  • Smith, A.D. (2011). “Strategic leveraging total quality and CRM initiatives: Case study of service-orientated firms.” Service Marketing Quarterly, 32(1): 1-16.
  • Smith, A.D. (2011). “Competitive approaches to new product development: A comparison of successful organizations in an unstable economic environment.” Team Performance Management: An International Journal, 17 (3/4): 124 - 145.
  • Smith, A.D. (2011). “Data quality and knowledge/information management in service operations management: Regional supermarket case study.” International Journal of Business Information Systems, (In press).
  • Smith, A.D. (2011). "Strategic sustainability and operational efficiency dilemma of datacenters." International Journal of Business Information Systems, (In press).
  • Smith, A.D. (2011). “Perceptions of employment stability among working professionals within the global economic crisis.” International Journal of Electronic Finance, 5(1): 49-83.
  • Smith, A.D. (2010). “Credit crunch and loan acquisition concerns in a recessional economy: An empirical study.” International Journal of Electronic Finance, 4(4): 297-322.
  • Smith, A.D. (2011). “Service operations management: Case studies of architecture firms' commitment to quality assurance.” International Journal of Services and Operations Management, (In press).
  • Smith, A.D. (2011). “Job satisfaction and perceived benefits of educational opportunities in recessional environments: An empirical study among working professionals.” International Journal of Management in Education, 5(4): 317-344.
  • Smith, A.D. (2011). “Governmental intervention and gender preferences concerning violent content of videogaming materials.” Electronic Government: An International Journal, (In press).
  • Smith, A.D. (2011). “Financial and alternative choices in personal transportation habits.” International Journal of Electronic Finance, 4(3): 236-268.
  • Smith, A.D. (2011). “Quality assurance practices for competitive data warehouse management systems.” International Journal of Business Information Systems, (In press).
  • Smith, A.D. (2010). “Corporate social responsibility in the healthcare insurance industry: A cause-branding approach.” International Journal of Electronic Healthcare, 5(3): 284-302.
  • Smith, A.A, Smith, A.D., and Offodile, O.F. (2011). “March madness and perceived influences on workplace productivity by business professionals: An exploratory study.” Sport, Business, Management: An International Journal, 1(1): 23-45.
  • Smith, A.D. (2011). “Operational effectiveness and quality assurance mechanisms with stochastic demand of blood supply: Blood bank case study.” International Journal of Electronic Healthcare, 6(2-4): 174-191.
  • Smith, A.D. and Smith, A.A. (2011). “Gender perceptions of smoking and cessation via technology, incentives, and virtual communities.” International Journal of Electronic Healthcare, 6(1): 1-33.
  • Smith, A.D. (2011). “Chaos theory and recessional business environments: Case studies of operational health of service and manufacturing organizations.” International Journal of Services and Operations Management, 8(2): 191-221.
  • Smith, A.D. (2011). “Shrinking-release window movie releases: Potential impacts on best business practices.” International Journal of Services and Operations Management, 8(1): 1-26.
  • Smith, A.D. (2010). “Managerial decisions involving bank mergers and acquisitions within the recent recession: Case study.” International Journal of Electronic Finance, 4(1): 39-63.
  • Smith, A.D. (2010). “Biometric social responsibility.” Chapter in Encyclopedia of Cryptography and Security (2nd Ed.) Henk C.A. van Tilborg, Sushil Jajodia (Eds.). Springer Publishing Co., Amsterdam, Netherlands.
  • Smith, A.D. (2010). ?Service quality programme developments and lean management aspects: A multi-case study.? International Journal of Services and Operations Management, 7(1): 1-23.
  • Smith, A.D. (2010). ?Customer relationships, information technology, and concerns for violence in video-gaming materials.? International Journal of Management in Education, 4(3): 233-250.
  • Smith, A.D. and Motley, D. (2010). “Operational and customer relationship management considerations of electronic prescribing among pharmacists.” International Journal of Electronic Healthcare, 5(3): 245-272.
  • Smith, A.D. (2010). “Automotive choices within e-commerce, technology innovation, and current financial environments.” International Journal of Services and Operations Management, (In press).
  • Smith, A.D. (2011). “Component part quality assurance concerns and standards: Comparison of world-class manufacturers.” Benchmarking: An International Journal. 18(1): 128-148.
  • Smith, A.D. (2010). “Consumer assistance to recycle and save act: Empirical examination of government-sponsored financial incentives.” International Journal of Electronic Finance, 4(2): 120-155.
  • Smith, A.D. (2010). “Orientation and adaptation case studies toward chaotic systems in an economic downturn.” International Journal of Procurement Management, 4(1): 72-86.
  • Smith, A.D. and Smith, A.A. (2009). “Gender preferences among electronic health care options: Choices concerning neonatal care among professionals.” International Journal of Electronic Healthcare, 5(2): 137-162.
  • Smith, A.D. (2009). “Financial sustainability through contingency planning: multi-case study.” International Journal of Sustainable Economy, 1(4): 317-334.
  • Smith, A.D. and Racic, S. (2009). “Strategic recurring traits that contribute to firm loyalty: case studies of best business practices.” International Journal of Business Innovation and Research, 3(6): 610-633. 
  • Smith, A.D. (2009). “The impact of e-procurement systems on customer relationship management: A multiple case study.” International Journal of Procurement Management, 2(3): 314-338.
  • Smith, A.D. (2010). “Balancing internal supply chain logistics: A comparative analysis of manufacturing and service firm operations.” International Journal of Logistics Systems and Supply Management, 3(2): 145-166. 
  • Smith, A.D. (2010). “Growth of corporate social responsibility (CSR) as a sustainable business strategy in difficult financial times.” International Journal of Sustainable Economy, 2(1): 59-79.
  • Smith, A.D. (2009). ?Leveraging concepts of knowledge management with Total Quality Management: Case studies in the service sector.? International Journal of Logistics Systems and Supply Management, 5(6): 631-653.
  • Smith, A.D. (2009). “Marketing and reputation aspects of neonatal safeguards and hospital-security systems.” Health Marketing Quarterly, 26(2): 117-144. 
  • Smith, A.D. (2009). ?Establishing and managing effective internal quality control measures in small service companies.? International Journal of Logistics Systems and Supply Management, 7(2): 219-244.
  • Smith, A.D. (2010). ?The subprime mortgage crisis and the possible effects on supplier integration strategies.? International Journal of Services and Operations Management, 6(1): 38-57.
  • Smith, A.D. and Offodile, O.F. (2009). “The perceived importance of major RFID-related technology initiatives among retail store managers.” International Journal of Services and Operations Management, 5(4): 520–547.
  • Smith, A.D. and Potter, J.A. (2010). “Loyalty card programs, customer relationships, and information technology: an exploratory approach.” International Journal of Business Innovation and Research, 4(1-2): 65-92.
  • Smith, A.A., Synowka, D.P., and Smith, A.D. (2010). ?Exploring fantasy sports and its fan base from a CRM perspective.? International Journal of Business Innovation and Research, 4(1-2): 103-142.
  • Smith, A.D. (2010). “Agency theory and the financial crisis from a strategic perspective.” International Journal of Business Information Systems, 5(3), 248-267.
  • Potter, J.A. and Smith, A.D. (2010). ?Performance appraisals and the strategic development of the professional intellect within non-profits.? International Journal of Management in Education, 3(2): 188-203.
  • Smith, A.D. (2010). “Retail-based loyalty card programs and CRM concepts: An empirical study.” International Journal of Innovation and Learning, 7(3): 303-330. 
  • Smith, A.D. (2010). ?Strategic concerns of quality assurance: Case studies of large reputable firms in the service sector.? International Journal of Services and Operations Management, 7(3): 275-299.
  • Smith, A.D. (2009). “Internet retail banking: a competitive analysis in an increasingly financially troubled environment.” Information Management and Computer Security, 17(2): 127-150.
  • Smith, A.D. (2009). ?Online accessibility concerns in shaping customer relationships in the automotive industry.? Online Information Review. 33(1): 77-95.
  • Smith, A.D. (2008). “Corporate social responsibility practices in the pharmaceutical industry.” Business Strategy Series (Handbook of Business Strategy). 9(6): 306-315.
     
  • Smith, A.D. (2009). “Exploring CRM aspects of media-on-demand and its affects on mobile communication.” International Journal of Mobile Communications. 7(2): 178-212.
  • Smith, A.D. (2009). “Telecommuting and the management of the human moment: making it work.” Chapter in Handbook of Research on Virtual Workplaces and the New Nature of Business Practices, P. Zemliansky and K. St.Amant, eds. ISBN: 978-1-59904-893-2.
  • Smith, A.D. and Clinton, S.R. (2009). ?Case studies of successful location strategies and their operational effectiveness.? International Journal of Management and Enterprise Development, 6(3): 322-343.
  • Smith, A.D. (2009). “Marketing and reputation aspects of neonatal safeguards and hospital-security systems." Health Marketing Quarterly, 26(2): 117-144.
  • Smith, A.D. (2009). “Change management and outsourcing in information technology-intensive organizations.” International Journal of Business Innovation Research. 3(2): 126-150.
  • Smith, A.D. (2009). ?The future of digital music sales among web-enabled professionals: an empirical investigation.? International Journal of Business Information Systems, 4(3): 263-289.
  • Smith, A.D. (2009). “Competitive customer support aspects of online financial service providers.” International Journal of Electronic Finance. 4(1): 64-83.
  • Smith, A.D. (2009). “CRM considerations and electronic toll collection as sustainable technology.” International Journal of Sustainable Economy, 1(1): 17-43.
  • Smith, A.D. and Offodile, O.F. (2008). “Data collection automation and total quality management: case studies of healthcare providers.” Health Services Quarterly, 25(3): 217-240.
  • Smith, A.D. and Offodile, O.F. (2008). ?Strategic importance of team integration issues in product development processes to improve manufacturability.? Team Performance Management: An International Journal, 14(5/6): 269-292.
  • Smith, A.D. (2008) “The virtual classroom from a business customer retention viewpoint: an empirical-based study.”  International Journal of Management in Education, 2(4): 372-400.
  • Smith, A.D. (2008). “Evolution and acceptability of medical applications of RFID implants among early users of technology.” Health Marketing Quarterly, 24(1/2): 121-155.
  • Smith, A.D. (2008). “Modernizing retail grocery business via knowledge management-based systems.” Journal of Knowledge Management, 12(3): 114-126.
  • Smith, A.D. and Offodile, O.F. (2009). “Operational aspects associated with strategic layout designs and their effectiveness: a multiple case study. International Journal of Logistics and Supply Management, 4(7): 710-727.
  • Smith, A.D. (2008). “Managing the quality of health information using electronic medical records: An exploratory study among clinical physicians.” International Journal of Electronic Healthcare, 4(3/4): 267–289.
  • Smith, A.D. (2008). ?Exploring national identification programs among web-enabled professionals.? Industrial Management and Data Systems, 108(4): 455-477.
  • Smith, A.D. (2008) “E-movie industry and its roles on traditional movie entertainment modes.” International Journal of Business Innovation and Research, 2(3): 223-240.
  • Smith, A.D. and Smith, A.A. (2008) “Exploring the service location strategies behind super bowl venue selection.” Services Marketing Quarterly, 29(4): 66-84.
  • Smith, A.D. (2008) ?Chapter IX: Motivational aspects of legitimate Internet file sharing and piracy.? In Techniques and Tools for the Design and Implementation of Enterprise Information Systems. A. Gunasekaran, ed., ISBN: 978-1-59904-826-0. IGI Publishing: Hershey, PA, pp. 229-257.
  • Smith, A.D. (2008). “Leveraging concepts of knowledge management with total quality management: Case studies in the service sector.” International Journal of Logistics and Supply Management. 5(6): 631-653. 
  • Smith, A.D. and Offodile, O.F. (2008). “Automatic identification and voice-recognition technologies for quality improvement: case studies of Pittsburgh-area service firms.”  International Journal of Services and Standards. 27(4): 99-113. 
  • Smith, A.D. (2008). “Managing the quality of health information using electronic medical records: an exploratory study among clinical physicians.” International Journal of Electronic Healthcare. 4(3/4): 267-289.
  • Smith, A.D. (2008). ?Biometrics-based service marketing issues: exploring acceptability and risk factors of iris scans associated with registered travel programmes.? International Journal of Electronic Healthcare. 4(1): 43-66.
  • Smith, A.D. (2008). “Comparing the USA, China, India, and selected countries on the construction controversy of nuclear power facilities.” Oil, Gas, and Energy Quarterly. 57(4): 377-395.
  • Smith, A.D. (2008). “Malcolm Baldridge award as strategic leverage for educational and other service-related institutions.” International Journal of Management in Education, 2(1): 60-76.
  • Smith, A.D. (2007). “Effective supplier selection and management issues in modern manufacturing and marketing service environments.” Services Marketing Quarterly, 29(2): 45-65.
  • Smith, A.D. (2008). “Evolution and acceptability of medical applications of RFID implants.” Health Services Quarterly. 24(1/2): 121-155.
  • Smith, A.D. (2008). “Developing and leveraging the professional intellect through working e-portfolios.” International Journal of Management in Education 2(2): 124-153.
  • Smith, A.D. (2008). “Acceptability of Internet voting and CRM principles among the Internet savvy.” International Journal of Business Information Systems, 3(5): 498-528.
  • Smith, A.D. (2008). “Athletic web-enabled technical developments and their effects on electronic marketing services.” International Journal of Business Innovation Research. 1(4): 407-430.
  • Smith, A.D. (2007). “Identity theft and e-fraud driving CRM information exchanges.” Chapter V in Modeling and Analysis of Enterprise Information Systems. Angappa Gunasekaran (ed.). pp. 110-133. IGI Publishing: Hershey, PA. ISBN 978-1-59904-4
  • Smith, A.D. (2008). “Electronic communication technology and its effects on collegiate athletics recruitment.” International Journal of Business Innovation Research. 2(2):25-40.
  • Smith, A.D. (2008). “Exploring the effects of e-fashions on producers of high-end clothing.” International Journal of Business Innovation Research. 2(1):90-104.
  • Smith, A.D. and Offodile, O.F. (2008). “Gauging web portals impact on supply chain management concepts.” International Journal of Logistics Systems and Management, 4(2):184-206.
  • Smith, A.D. (2008). ?Online music piracy?s controversy: pay sites versus free, who will prevail?? International Journal of Electronic Finance, 2(1): 82-127.
  • Smith, A.D. (2007). “Securing e-voting as a legitimate option for e-governance.” Electronic Government: an International Journal, 4(3): 269-289.
  • Smith, A.D. (2008). “Strategic resource-based view of the competitive aspects of e-learning systems” International Journal of Management in Education. 1(1/2): 162-175.
  • Smith, A.D. (2008). “Registered travel programmes and its leveraging of customer relationship management concepts.” International Journal of Services and Standards, 3(4): 426-452.
  • Smith, A.D. (2008). “Online payment service providers and customer relationship management.” International Journal of Electronic Finance. 2(3): 257-283.
  • Smith, A.D. (2008). “Customer loyalty card programs and its interaction with support technology in the retail industry.” International Journal of Management and Enterprise Development, 5(2): 157–195.
  • Smith, A.D. (2008). “Broadband competition for additional avenues for enhanced consumer connectivity bridging the final physical barriers.” International Journal of Services and Standards. 3(4): 491-510.
  • Smith, A.D. (2008). “Forecasting case studies: leveraging strategic management and project integration.” International Journal of Management and Enterprise Development. 5(1): 63-76.
  • Smith, A.D. (2008). “Business and e-government intelligence for strategically leveraging information retrieval.” Electronic Government: An International Journal, 5(1): 31-44.
  • Smith, A.D. (2007). “Mobile technology and communications: exploring aspects of customer relationship management (CRM).” International Journal of Mobile Communications, 5(6): 618-645.
  • Smith, A.D. (2007). “Achieving competitive advantage through the use of geographic information systems.” Electronic Government: An International Journal, 4(3): 326-344.
  • Smith, A.D. (2008). “Chronic disease management and the development of virtual communities.” International Journal of Electronic Healthcare. 3(3): 329-352.
  • Smith, A.D. (2007). “Exploring the strategic role of knowledge and innovation systems thinking.” International Journal of Business and Systems Research. 1(2): 200-215.
  • Smith, A.D. (2008). “E-safety: online uses in occupational safety.” Electronic Government: An International Journal, 4(2): 142-155.
  • Smith, A.D. (2007). “Microsoft windows XP and the diffusion of domestic home networks.” International Journal of Business Information System, 2(3): 239-249.
  • Smith, A.D. (2007). “Exploring advergaming and its online advertising implications.” International Journal of Business Information System. 2(3): 298-311.
  • Smith, A.D. (2007). “Strategic aspects of electronic document encryption.”  International Journal of Services and Standards. 3(2): 203-221.
  • Smith, A.D. (2007). ?Strategic leveraging of e-learning initiatives in an information-rich environment.? International Journal of Management in Education, 1(4): 335-351.
  • Smith, A.D. and Lias, A.R. (2007). “Identity theft and e-fraud driving CRM information exchanges.” In Gunasekaran, A.(ed). Modelling and Analysis of ERP (Chapter 5). (In press).
  • Smith, A.D. (2006). “Informational exchanges and dynamic of Internet pornography in an e-commerce environment.” International Journal of Business Innovation Research, 1(1/2): 170-190.
  • Smith, A.D. (2007). “Establishing standards for wireless security in a security-conscious world.”  International Journal of Services and Standards. 3(3): 263-276.
  • Smith, A.D. (2007). “Collaborative commerce through Web-based information integration
    technologies.” International Journal of Learning and Innovation. 4(2): 127-144.
  • Smith, A.D. (2007). “Making the case for the competitive advantage of corporate social responsibility (CSR).” Handbook of Business Strategy (Business Strategy Series). 8(3): 186-195.
  • Smith, A.D. and Offodile, O.F. (2007). “Exploring forecasting and project management characteristics of supply chain management.” International Journal of Logistics and Supply Management, 3(2): 174-214.
  • Smith, A.D. and Clark, J.S. (2005). “Revolutionizing the voting process through online strategies.” Online Information Review. 29(5): 513-530.
  • Smith, A.D. (2005) “Reverse logistics and their affects on CRM and online behavior.” VINE: The Journal of Information and Knowledge Management. 35(3): 166-181.
  • Smith, A.D. and Manna, D.R. (2006). “Knowledge-based entrepreneurship: Analyzing a startup.” Journal of Business and Economics Research. 4(3): 17-22 
  • Smith, A.D. (2006). “CRM and customer service: strategic asset or corporate overhead?” (2006 Handbook of Business Strategy, pp. 87-93.
  • Smith, A.D. (2006). “Exploring security and comfort issues associated with online banking.” International Journal of Electronic Finance, 1(1): 18-48.
  • Smith, A.D. (2006). “Strategic importance of security standards.” Volume III, I-Z, pp. 1472-1478. Chapter in Encyclopedia of Digital Government. Anttiroiko and Malkia (eds.).
  • Smith, A.D. (2006). “Leveraging communication concepts in the deterrence of Internet fraud.” International Journal of Business Information Systems. (In press).
  • Smith, A.D. (2006). “Exploring m-commerce in terms of viability. growth, and challenges.” International Journal of Mobile Communications. 4(6):682-703).
  • Smith, A.D. (2006). “Technology advancements for service marketing and quality improvement: multi-firm case study.” Services Marketing Quarterly, 27(4):99-113.
  • Smith, A.D. (2006). “Supply chain management using electronic reverse auction: a multi-firm case study.” International Journal of Services and Standards, 2(2): 176-189.
  • Smith, A.D. (2006). “Exploring the efficiencies associated with the e-fashions industry.” International Journal of Business Information Systems. 1(4): 353-369.
  • Smith, A.D. (2006). “Exploring dimensions of customer retention and information quality in the online automobile industry.” International Journal of Electronic Business Management. 4(1): 48-63.
  • Synowka, D., Smith A.D., and Manna, D.R. (2006). “Selected major college basketball powerhouses through the Resource-based View of the Firm.” Journal of Business and Economics Research. 4(4): 75-82.
  • Manna, D.R., Smith, A.D., and Synowka, D. (2006). “Exploring Agency Theory implications with franchising.” Journal of Business and Economics Research. 4(4): 21-28.
  • Smith, A.D. and Manna, D.R. (2006, March). “Strategic challenges of managing in a global environment: a multi-firm study. Oil Gas and Energy Quarterly, 54(3): 501-513.
  • Smith, A.D. and Manna, D.R. (2006). “Operational and marketing aspects of inventory management: case studies of selected global companies.” Oil Gas and Energy Quarterly. 54(4): 829-845.
  • Gartley, W. and Smith, A.D. (2005). “Exploring the competitive and quality potentials of Internet radio.” International Journal of Business Information Systems, (in press).

Presentations

  • 2010 - Smith, A.D. (2010). "Case studies of RFID-related applications in the healthcare and voice-recognition industries." Presented in the Technology in Service session of the Atlantic Marketing Association, September 29-October 2, Orlando, FL.
  • 2010 - Smith, A.D. (with Rupp, W.T.). (2010). "Data quality assurance and knowledge/information management in service operations management." Presented in the Technology in Service session of the Atlantic Marketing Association, September 29-October 2, Orlando, FL.
  • 2010 - Smith, A.D. (with Smith, A.A.). (2010). "Exploring gender preferences and choices in marketing neonatal care options." Presented in the Marketing Strategy Questions session of the Atlantic Marketing Association, September 29-October 2, Orlando, FL.
  • 2010 - Smith, A.D. (2010). ?Assessment and Assurance of Learning: A panel discussion on Learning and Experience Sharing.? Presented in the Special Workshop Section of the Atlantic Marketing Association, September 29-October 2, Orlando, FL.
  • 2011 - Smith, A.D. (2011). (with Smith, A.A.). ?Perceived value of e-ticketing: an empirical analysis of sports entertainment options.? Presented in the Psychology Section of the 86th Annual Meeting of the West Virginia Academy of Science, April 2, West Virginia Tech, Montgomery, WV.
  • 2009 - Smith, A.D. (2009). ?Corporate social responsibility as a sustainable business strategy in the great recession.? Presented in the Environmental and Corporate Sustainability Issues session of the Atlantic Marketing Association, October 1-3, Salem, MA.
  • 2009 - Smith, A.D. (2009). ?Strategic recurring traits that contribute to firm loyalty and best practices.? Presented in the Environmental and Corporate Sustainability Issues session of the Atlantic Marketing Association, October 1-3, Salem, MA.
  • 2009 - Smith, A.D. (2009). ?Loyalty card programs and customer relationships: an empirical study.? Presented in the Customer Relationship Marketing and Supply Chain session of the Atlantic Marketing Association, October 1-3, Salem, MA.
  • 2009 - Smith, A.A., Synowka, D.P., and Smith, A.D. (2009). ?Fantasy sports, fan base, and customer relationship management: empirical evidence.? Presented in the Customer Relationship Marketing and Supply Chain session of the Atlantic Marketing Association, October 1-3, Salem, MA.
  • 2009 - Smith, A.A., Synowka, D.P., and Smith, A.D. (2009). ?Fantasy sports, fan base, and customer relationship management: empirical evidence.? Presented in the Customer Relationship Marketing and Supply Chain session of the Atlantic Marketing Association, October 1-3, Salem, MA.
  • 2010 - Smith, A.D. (2010). ?Gender perceptions of smoking and cessation via technology, incentives, and virtual communities.? Presented in the Oral Presentation Section, Science of Assessment of the 84th Annual Meeting of the West Virginia Academy of Science, April 10, West Virginia University, Morgantown, WV.
  • 2008 - Smith, A.D. (2008). ?Implementation of a national identification card and its associated political ramifications: an empirical study of web-enabled professionals.? Presented in the Nonprofit and Public Sector Marketing session of the Atlantic Marketing Association, September 30-October 2, Savannah, GA.
  • 2008 - Smith, A.D. (2008). ?Internet retail banking: a competitive analysis.? Presented in the Retailing and Retailing Management session of the Atlantic Marketing Association, September 30-October 2, Savannah, GA.
  • 2008 - Rupp, W.T. and Smith, A.D. (2008). ?Global perspectives on the cost of quality: a case study.? Presented in the Global Strategies and Marketing session of the Atlantic Marketing Association, September 30-October 2, Savannah, GA.
  • 2008 - Smith, A.D. and Rupp, W.T. (2008). ?Evolution of Assurances of Learning (AOL) at two universities for AACSB compliance.? Presented at the Round Table and Special Topics session of the Atlantic Marketing Association, September 30-October 2, Savannah, GA.
  • 2008 - Smith, A.D. (2007). ?Implementation of a national identification card and its associated political ramifications.? Presented in the Oral Presentation 2 Section of the 83rd Annual Meeting of the West Virginia Academy of Science, April 5, Fairmont State University, Fairmont, WV.
  • 2007 - Smith, A.D. (2007). ?Exploring the controversy for nuclear power plants.? Presented in the Nonprofit and Public Sector Marketing session of the Atlantic Marketing Association, September 27, New Orleans, LA.
  • 2007 - Smith, A.D. (2007). ?Standardization and integration concerns associated with smart card technology.? Presented in the Mixed Topics session of the Atlantic Marketing Association, September 28, New Orleans, LA.
  • 2007 - Smith, A.D. (2007). ?Resource-based View of the Firm: Measures of reputation among service-sector businesses.? Presented in the Marketing Strategy/Global Marketing: Managerial Issues in Services and Internal Marketing session of the Atlantic Marketing Association, September 29, New Orleans, LA.
  • 2008 - Smith, A.D. (2008). ?Business intelligence as a tool for enhanced competitive information retrieval.? Presented in the Information Systems session of the 37th Annual Meeting of the Southeast Decision Sciences Institute (SE DSI), Savannah, GA. February 21-13.
  • 2007 - Smith, A.D. (2007). ?Exploring the feasibility of Internet voting.? Presented in the Information Systems session of the 37th Annual Meeting of the Southeast Decision Sciences Institute (SE DSI), Savannah, GA. February 21-13.
  • 2007 - Smith, A.D. (2007). ?Exploring concepts of wireless security in a security conscious world.? Presented in the Information Systems session of the 37th Annual Meeting of the Southeast Decision Sciences Institute (SE DSI), Savannah, GA. February 21-13.
  • 2007 - Smith, A.D. (2007). ?Making the case for the competitive advantage of corporate social responsibility.? Presented in the General Management session of the 37th Annual Meeting of the Southeast Decision Sciences Institute (SE DSI), Savannah, GA. February 21-13.
  • 2008 - Rupp, W.T. and Smith, A.D. (2008). "Innovating within the service sector: a case study on the gaming industry." Presented in the Global Strategies and Marketing session of the Atlantic Marketing Association, September 30-October 2, Savannah, GA.
  • 2010 - Smith, A.D. (2010). ?Recessionary pressures on food budgets and consumption among working professionals.? Presented in the Marketing Strategy Questions session of the Atlantic Marketing Association, September 29-October 2, Orlando, FL.

Schedule of Courses
Schedule Book for All Active and Available Future Terms, Alan


Spring 2014
Course-SectionTimeDaysLocInstructorSessionSeats
  • MBAD6093-L1
  • -ONLINEFSmith2 (01/11-03/07/14)9 Seats
  • MBAD6093-A
  • 06:00-10:00 PM RMSmith5 (03/10-05/03/14)14 Seats
  • MBAD7913-A
  • 06:00-10:00 PM TMSmith5 (03/10-05/03/14)18 Seats
  • MGMT3180-E
  • 03:30-04:45 PM T RMSmith1 (01/13-05/03/14)1 Seats

    Summer 2014
    Course-SectionTimeDaysLocInstructorSessionSeats
  • MBAD7913-L1
  • -ONLINEFSmith8 (06/30-08/21/14)15 Seats

    Fall 2014
    Course-SectionTimeDaysLocInstructorSessionSeats
  • MBAD6093-A
  • -ONLINEISmith2 (08/23-10/17/14)7 Seats
  • MGMT2100-D
  • 04:40-05:55 PM T RMSmith1 (08/25-12/13/14)30 Seats
  • MGMT3180-G
  • 06:00-08:50 PM RMSmith1 (08/25-12/13/14)45 Seats
  • MGMT3180-D
  • 01:45-03:00 PM T RMSmith1 (08/25-12/13/14)37 Seats

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