HTMG3025-A Front Office/Lodging Operatns    (Fall 2012)

Course Details
Course Description
About The Instructor

For additional course information, First Class requirements, syllabus, etc., check the About The Instructor section for a link to a Faculty Website.

Course Details

Session, Dates: 1 (08/27/2012 - 12/15/2012)

Days: M W F

Time: 10:45 - 11:35 am

Location: Moon Campus

Room: Hale Center 303

Seats Available: 28 Seats

Credits: 3

Course Description

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel beginning with the reservation process and ending with check-out and settlement. The course examines the various elements of effective front office management, paying particular attention to planning and evaluating front office operations and personnel management. Front office procedures and management are placed within the context of the overall operation of a hotel. Students will examine systems such as Reservation, Rooms Management, Property Management Systems (PMS). A web-based Property Management System (InnRoad) training will be included in the course.

About The Instructor

Ersem Karadag, Ph.D.
Associate Professor of Hospitality & Tourism Management
 Hospitality Management

karadag@rmu.edu
412-397-6381 phone
412-397-2217 fax
Massey Hall 311

Profile

For additional course information, First Class requirements, syllabus, etc., check the About The Instructor section for a link to a Faculty Website.



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