Rockwell School of Business
Undergraduate

Term: Spring 2026
Session: Full Term (Jan 20 - May 08)
Start Date: Tuesday, Jan 20, 2026
End Date: Friday, May 08, 2026
Availability: On Campus
Day(s): Mon./Wed./Fri.
Time: 10:00 AM to 10:50 AM

This course emphasizes quantitative and qualitative Customer Relationship Management (CRM) business techniques as they are applied to the managerial decision-making process. All techniques are grounded in practical applications with emphasis on computer solutions. Topics specific to CRM include an introduction to the discipline as an integrated multi-function process starting with sales and marketing initiating new customer relationships through the process of converting prospects into customers. In addition emphasis is on customer-driven sales and marketing as well as service and support with the goal to increase the level of purchasing from each customer through a cross-selling process via IT-related support services profiling and data management systems.Prerequisites: MARK2000 STAT2110 or MGMT2100 and INFS1020 or INFS10253 Credits