Help and Support

Help Desk

ResTech (resident student help, click here)

The Help Desk is an Information Technology organization that offers support for any computing or technical problems. The Help Desk office is located on the second floor of Hale, room 205. 

Walk-ins to the Help Desk Office are welcome!

Contact the Help Desk

Phone Support: (412) 397-2211
Email Support: help@rmu.edu
Search: Frequently Asked Questions
MoBot Chat: (412) 397-7469    texting rates apply

HOURS OF OPERATION

Office Hours
Monday - Thursday 8am - 6pm
Friday 8am - 5pm
Saturday - Sunday Closed
Holidays Closed

Everyone is encouraged to use the new MoBot chat tool that is displayed in the lower right of this screen! MoBot is available all the time; click the icon to start your MoBot conversation. If a help desk agent is available, MoBot will attempt to connect you to an agent. If no help desk agents are available to chat, MoBot will help you.

In addition to using MoBot, you can also send your request to help@rmu.edu or leave a voice message at (412) 397-2211.

 

Trying to connect your computing device to the network and need the MAC address? Visit Finding Your MAC Address for help.