Password Help

Have you forgotten your password? Do you need assistance in resetting your existing password? Please review the instructions below to help you solve the problem. If additional assistance is needed, please contact the Help Desk.

2-Step Verification

2-Step Verification adds an extra layer of security by requiring you to enter a code (similar to a pin) after you enter your usual username and password to sign in. There are several ways that you can choose to receive this code (text message, free smart device app, voice call/ or printed back-up codes). For more information about how to turn on 2-Step Verification on your account click here.

Forgotten/Expired Passwords

If you have forgotten your password or if it has expired, you can reset it by visiting

In order to reset your password, you will need to provide your RMU ID card number, last four digits of your social security number, along with your date of birth. Once you provide the information, you will gain instance access back into your account.

Resetting Your Password

It's a good idea to routinely reset and update your password to something new, and it is recommended that you do NOT use the same password on multiple accounts. To reset your password, you will first have to log in to Sentry Secured Services.

Once you're logged in, you can reset your password using the following sequence:

  1. Select the "Passwords" option in the top navigation bar, by moving the mouse over your name.
  2. Enter your current password, new password, and verification of your new password in the appropriate input boxes. Ensure that your new password meets the requirements in the "Password Requirements" box on the right.
  3. Click the check box to indicate your compliance with the Information Technology Acceptable Use Policy.
  4. Press the submit button and allow up to 5 minutes for all of your specified passwords to be reset.

Password Requirements

RMU passwords must be between 8 and 14 characters and contain at least one letter, number, and special character.

Passwords must be changed every 180 days. You will receive email notifications before you password expires so that you have an opportunity to create a new one.

Characters are limited to: a-z, A-Z, 0-9 and ( ) ~ ! # @ ^ *- + = { } [ ] . ? /